Inaccurate bills common amongst energy suppliers

Many households are used to getting bills that are inaccurate for one reason or another, and these bills can come from a variety of sources and companies. This can be very frustrating for the bill payer, as it can mean that it takes longer to sort out their budget, which is something that most people want to get done as quickly as possible in the current financial climate.

It has been revealed that some companies are worse than others when it comes to sending out bills that are no accurate, and the group of companies that have emerged as being the worst for this type of activity is energy suppliers, according to a recent report.

Research was carried out by uswitch.com and indicated that consumers found energy suppliers to be the worst when it came to sending out inaccurate bills. Moreover, this is the fourth year in a row that energy suppliers have been voted worst in this survey, showing that much improvement is still needed when it comes to billing.

The data showed that in the last two years around 30 percent of households had received incorrect bills from their energy suppliers for their gas and electricity usage. Data also showed that of 17 percent of these households had been incorrectly billed by their energy supplier more than once.

Whilst some of the inaccuracies on the bills were sorted out within a week or two, the average time taken to resolve the problem was just over two months. This has led to a greater number of consumers providing their own readings o energy suppliers.

Uswitch stated: ‘Clearly there’s a long way to go before the energy industry lays the ghost of bad billing to rest, but there is some hope here. The fact that more households are providing suppliers with meter readings will play no small part in improving the accuracy of our energy bills.’

Tags: inaccurate, uswitch, billing, energy supplier, energy bills