NPower named as Britain’s worst utility company

The German owned energy firm NPower has recently been named as the worst utility company in Britain, topping the tables as Britain’s worst supplier after the consumer campaign group Which? carried out a poll that involved surveying eight thousand respondents.

Owned by the German company RWE, Npower has around 6.5 million customers in the UK, but the majority of them are not happy customers according to the results of the Which? survey. Only 27 percent of customers with NPower said that they were satisfied with the service, leaving the vast majority of customers unhappy with the service.

Whilst Npower rated the worst in any Which? survey on history, the report also showed that the customer service levels amongst the big six energy suppliers was all inadequate. British Gas received a customer service satisfaction level of just 37 percent, and Eon received a slightly higher 39 percent. Scottish Power received 40 percent and Scottish & Southern Energy achieved a more respectable 50 percent satisfaction level.

Officials from Which? said that the results for all energy providers was poor and reflected a poor level of customers service, adding that customers should be happy with the service that they are receiving rather than just satisfied. He said that the results reflected the poor state of Britain when it came to the commitment of energy firms.

He stated: ‘Our latest survey adds to the dismal picture of Britain’s utilities in 2010.’

However, an Npower spokesman said that the company was committed to its customers and aimed to provide a service that would keep them happy.

He said: ‘Our aim is to see our customers happy, not just satisfied – and we’ve been working really hard to make customer service the focus of our company.’

Tags: energy, energy firms, Npower, worst supplier, energy providers