The Money Stop

Holidaying Brits are more likely to complain about their accommodation than anything else.

New research by Halifax Travel Insurance shows that 82 per cent of complaints from Brits abroad concern accommodation.

Holiday reps across Europe were asked to disclose what the most common complaints are and following accommodation, noise pollution was the next most popular.

This was followed by problems concerning nearby building work, complaints about the quality of food and gripes with organised excursions.

The research also highlighted that many holidaymakers are unsure of what to do if they are the victim of theft while abroad.

According to the reps, 20 per cent of British tourists do not know that a police report is needed before an insurance claim can be made.

Shockingly, 3.5 million Brits in the last five years have failed to obtain a report following a theft and £1.5 billion worth of items were not properly covered.

“Halifax Travel Insurance would advise all holidaymakers to research their destination thoroughly before travelling, completing the appropriate medical forms and establishing what to do if they become a victim of crime,” said Paul Birkhead, underwriting manager at the insurance firm.

“It is important when holidaymakers take out insurance that they read the terms and conditions carefully, so they know the correct procedure for making a claim.”

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