Subscribe to The Money StopNews Feed

Browse > Home / News, News-Insurance / Are insurance company customers happy?

Are insurance company customers happy?

July 3, 2007 by admin  
Filed under News, News-Insurance

Leave a Comment

Insurance companies have been under fire for various reasons over recent months, and many have expressed dissatisfaction with their insurance provider.

However, it is increasingly difficult to determine just how unhappy customer actually are with their insurance providers because many providers now refuse to provide information on their customer satisfaction levels, making it difficult to determine how effective their services are.

According to recent reports around fifty percent of the leading insurance companies in the UK will not provide information relating to how satisfied or dissatisfied their customers are.

However, these companies had already agreed to provide the results as part of a survey that was being carried out by Association of British Insurers. The nationwide survey was designed to evaluate customer satisfaction levels within the insurance industry.

Amongst the insurance companies that have refused to provide these details so that their customer satisfaction levels can be compared to rival insurance companies are Norwich Union, Standard Life, and Friends Provident.

The customer satisfaction survey was designed to try and improve services within the insurance sector. Around 85 percent of insurance companies in the UK signed up to the survey, but despite their agreement many have not provided the necessary details relating to customer satisfaction levels.

A Friends Provident spokesperson stated: ‘We do not believe it is helpful to look at the highlevel results in any sort of league table form as we recognise that there are many reasons why results can vary.’

A spokesman for Zurich Insurance stated: ‘The results are intended to help companies understand their progress against commitments they have made. They are not intended as an accurate measure of benchmarking.’

An official from consumer group Which? said: ‘We think results for each company should be published in a standardised way with individual firms’ scores disclosed.’

Tom Smith
3rd July 2007

Tags: cost, service, home, results, customer, company

Tags:

Related Entries

  • NPower named as Britain’s worst utility company
    • The German owned energy firm NPower has recently been named as the worst utility company in Britain, topping the tables as Britain's worst supplier after the consumer campaign group Which? carried out a poll that
  • Common Car Insurance Questions
    • Like any specialist area in financial services there can be a wealth of information which simply goes over the head of the typical customer. For car insurance this can be from terminology used such as
  • BT changes times for free calls
    • Many people that are with the communications giant BT have packages that allow them to make free evening calls so that they can get better value for money depending on when they tend to make
  • Happy couples warned over insurance
    • People in the UK are being urged to check their wedding insurance, as gifts they received on their happy day may not be covered after the cover period expires.According to research by Abbey, 13 per
  • Drivers affected by insurance company blunder
    • A payment blunder made by a popular vehicle insurance company has resulted in many drivers being stranded without insurance cover and having their insurance policies cancelled. The blunder was made by Hastings Direct, and due
  • Insurance company wins award
    • A leading insurance company that deals with private medical insurance has won an award that could see it becoming an even more popular choice amongst companies and individuals that are looking for a private medical
  • Norwich Union tried to catch out insurance customers
    • One of the UK's leading insurance companies, Norwich Union, is targeting customers that hold critical illness insurance policies in order to try and find out whether they have withheld information in the past that could
  • Faster payments possible if consumers change banks
    • The UK Payments Council has recently stated that many banks are still not making same day transfers to accounts at different banks despite the Faster Payments System that was brought in back in 2008, and

Speak Your Mind

Tell us what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!