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Zurich insurance fined over customer data loss

August 25, 2010 by Reno  
Filed under News, News-Insurance

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Insurance giant Zurich has received a hefty fine from the UK’s financial regulator, the Financial Services Authority. The fine has been imposed because of a serious breach of security relating to the loss of customer data files. The insurance company is said to have lost the confidential data files of forty six thousand customers.

According to reports the fine that has been imposed by the Financial Services Authority comes to over £2.27 million, even though there was no evidence to indicate that the data in the confidential files had been misused. A range of data was included in the files and this included identity information, details of bank accounts, credit card details, and more.

The FSA said that some of the data work had been outsourced by Zurich to its South African unit, which then went on to lose a back up tape back in August 2008 that was not encrypted. However, the FSA also said that it was a year later when the loss of the data was actually discovered.

Zurich was accused by the FSA of failing to oversee its outsourcing arrangements effectively, and had inadequate control over the data that was being processed. The incident was described as being unacceptable by the FSA, which said that the matter was made worse by the loss being undiscovered for a year,

An official from the FSA said: “Zurich U.K. let its customers down badly. To make matters worse, Zurich U.K. was oblivious to the data loss incident until a year later. Firms across the financial sector would do well to look at the details of this case and learn from the mistakes that Zurich U.K. made.”

Tags: data, Insurance, finance, fsa, Zurich Financial Services, credit card details

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