Insurance company to receive training from Samaritans

The leading insurance company Legal and General is to receive training from the Samaritans according to recent reports.

Samaritans is a group that is trained to deal with sensitive situations in a sympathetic and understanding way, and it is known that insurance company staff members often have to deal with such sensitive situations yet do not receive the actual training to do this properly. It is thought that training from the Samaritans could enable Legal and General employees to adopt a far more understanding attitude.

According to officials from the insurance company many of the people that make contact with regards to making a claim are in a situation that requires sensitive handling. Both consumers claiming for themselves and those claiming with regards to another party can be in extremely sensitive situations, such as those ringing the insurance company after a loved one has passed away.

The Samaritans will be aiming to teach Legal and General employees how to handle sensitive situations such as the ones faced by insurance companies everyday, yet remain professional and friendly throughout. Many of those contacting insurance companies are going through a very tough time, and it is thought that the sensitive handling and manner of the employees at the insurance company could help to ease the situation somewhat.

An insurance official stated that those contacting insurance companies to make a claim often had enough on their plates without having to be dealt with by people that were neither sympathetic nor understanding. He said that this training can help employees to be more sensitive and understating whilst still dealing with the claim in a speedy and efficient manner.

Tom Smith
29th October 2007