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Man claims his Abbey account was frozen in revenge

December 17, 2008 by admin  
Filed under News, News-Banking

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A man who gave a low rating to an employee at a call centre at Abbey bank said that he had his account frozen out of revenge. The customer of the Spanish owned bank said that he had found the customer services representative at the call centre to be ruse and arrogant, and when he had been asked to complete a survey on his experience he gave the lowest scores to the employee, which he felt was justified. However, he says that as a result his account was frozen in revenge.

The customer, George Bates, said that when he tried to access his account following the incident he was told that he could not do this for security reasons. He then had his cash card eaten by a cash point machine. He found that his overdraft, direct debits, and standing orders had been cancelled, and ended up being charged because of the cancellations.

He then visited his branch only to discover that his identity had been changed, and was showing as a Ugandan divorcee that was ten years older than him.

He stated: ‘When I heard my details had been changed I was terrified my account had been emptied and I’d never get my money back. This phone operator has obviously seen that I’ve given him bad feedback and decided to change all my details in revenge.’

Speaking about the employee, Mr Bates added: ‘His spiteful actions have caused me a massive inconvenience. I’ve been forced to take lots of time off work which has cost me several day’s wages and the stress of it all is really frustrating.’

Tags: abbey, massive inconvenience, standing, money back, bank account, business, revenge, Banking

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