Legal cover on home insurance may help avoid costly bills, claims expert

Home owners are being advised to take out legal cover on their house insurance to safeguard them in the event of a dispute with neighbours.

The Association of British Insurers (ABI) says that legal expenses can be very pricey if people get into a dispute and with research showing that a third of people have argued with their neighbours, insurance may be a sensible option.

According to a recent survey by Allianz Insurance, more than 1.1 million households have argued with their neighbours about noise and one in three of the 3,000 homeowners questioned have had a disagreement.

Kelly Ostler-Coyle, spokesperson for ABI, said: “The thing with insurance is you never know if you need it till you need it, so it’s always there to protect against the unexpected.”

If people think they would not be able to pay the legal fees in the event of a dispute, they should consider getting legal cover when they take out their home insurance policy, Ms Ostler-Coyle concluded.

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ABI: Don’t just go for the cheapest home insurance

With one in three households getting into arguments with their neighbours, people should not simply choose the cheapest home insurance policy as it may not cover the legal cots of a dispute, says the Association of British Insurers (ABI).

Kelly Ostler-Coyle, spokesperson for the ABI, advises people to consider what is covered in the insurance policy rather than simply choosing one based on cost.

Ms Ostler-Coyle, says that when shopping for insurance, people should ask themselves “Does it include legal cover? Does it have all risk extension fees so you’re covered for your items when you’re outside the home and how much [in terms of] belongings am I covered for?”

Yet people often take what they believe is a good deal without taking any advice and later find their claims rejected since the insurance policy they chose does not cover issues such as disputes, says an expert.

Over a million people say they have argued with their neighbours over noise, according to a new survey from Allianz Insurance.

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Insurance ‘essential’ for even short trips

No matter how far they are planning to travel, anyone heading overseas should ensure they have adequate travel insurance.

That is according to a spokesperson for the Association of British Insurers, who said that regardless of where an individual is travelling to, they could end up needing medical help.

“Even if you’re only in France, there’s always the possibility that you may need emergency treatment,” the spokesperson said. “So it’s worth considering for that reason alone.”

A recent survey carried out by swiftcover and YouGov found that of more than 2,000 travellers, 37 per cent had been robbed in Spain, 19 per cent had something stolen in France and nine per cent experienced theft in the UK.

The ABI spokesperson pointed out that fans travelling to watch the Rugby World Cup in France ought to get cover, as losing personal effects “can ruin any holiday or any visit or any break. It doesn’t matter what you’re doing”.

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Insurers still have work to do

A new survey shows that most of us are pleased with the service we receive from insurers but many firms are still failing to deliver in specific areas.

The Association of British Insurers (ABI) asked thousands of people to take part in the Customer Impact survey and the results were generally positive.

However, despite the majority of customers (55 per cent) saying that they would be “extremely” or “very likely” to recommend their insurance firm to a friend, 20 per cent responded with a negative “not at all” or “not very likely”.

A massive 85 per cent of those questioned said that their company was easy to do business with, while 53 per cent were either “extremely” or “very satisfied” with the service they received.

Customers generally rated the insurance sales process as “very good” or “excellent”, with 58 per cent of people responding in this way.

Despite these positive figures, customers said that the thing most lacking in the sales process is clarity of information at the point of sale.

In addition, the complaints process was also highlighted as being in need of fine tuning, with four per cent of people having complained in the last 12 months and 50 per cent of these describing the handling of their complaint as “poor”.

“This year’s survey shows a strong position in several areas, and room for improvement in others,” said Stephen Sklaroff from ABI.

“Each company will review their own performance against the industry results, and where necessary take action to improve.”

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