Thousands get extension to complain about PPI

It has been reported that tens of thousands of consumers who may be looking to make a complaint about PPI, or Payment Protection Insurance, have been given an extension to the deadline to make their complaint by the UK’s financial regulator, the Financial Services Authority.

The normal deadline for PPI complaints in relation to being mis-sold the cover is six months. However, the FSA has extended the deadline for five months for those whose complaints were rejected by firms between November 28^th last year April 28^th this year. It is thought that around fifty five thousand people could benefit from the extension.

The additional five month period that has been granted by the FSA means that the tens of thousands of people whose complaints were turned down between November last year and April this year now have until towards the end of October this year to complain.

There was a delay in the FSA’s own plans whilst it decided how companies should be made to deal with PPI complaints. However, the regulator did not want consumers to suffer as a result of the delays, and this is why it has decided that it should extend the complaint deadline.

PPI has been at the centre of controversy for some time, and there have been investigations carried out showing that many people were mis-sold these policies, which were often sold to those that did not want them or were under the impression that they had to have the insurance cover in order to get the finance that they wanted.

One consumer said: “I’m glad that the FSA decided to extend the deadline, as otherwise I would have missed out on my chance to complain and possibly get a refund on cover that I believe to have been mis-sold to me.”

Tags: payment protection insurance, year, mortgage, Financial Services Authority, ppi, finance, delay, investigations

Delay in bank charges decision from OFT

The Office of Fair Trading has announced a decision to delay the decision with regards to what can be construed as a fair bank charge for those that default on their current accounts. Many experts were expecting a decision from the Office of Fair Trading this month, but the OFT has now stated that the decision will be left until the end of the this year, as further investigation in bank charges is required before any conclusion can be reached.

The decision by the OFT is good news for some people that are waiting to make a claim for unfair and unjustified charges, as it buys them extra time to make their claims without the level of their claim being affected by the OFT decision. The OFT has confirmed that an announcement about the further investigations in to these banks charges will be made around the end of April of this year.

Once a decision has been reached with regards to what is deemed to be a fair charge for those exceeding their overdraft limits and defaulting on their current account in others ways, future claimants will probably only be able to reclaim the difference between what they were originally charged and the amount that is deemed fair by the Office of Fair Trading, so this gives customers extra time to reclaim the full amount for which they were charged. On the other hand, this delay spells bad news for those that were looking to get lower fees from banks in the future.

One thing that has been worrying a number of consumers and experts in the field is the prospect of banks introducing account fees on current accounts if the charges are dramatically reduced in a bid to try and recoup costs.

Tom Smith
23/4/07

Tags: delay, end, prospect, overdraft, bank