UK’s top banks revealed
September 14, 2007 by admin
Filed under News, News-Banking
Nationwide has been ranked as the best bank for customer service, according to a new survey.
The banks scored 742 points out of 1,000 while second place went to Royal Bank of Scotland with 689.
Alliance & Leicester (667), HSBC (660) and Halifax and NatWest (659 each) followed next in the list, compiled by JD Power for its 2007 UK retail banking customer satisfaction study.
Recommendations by family members outstripped the performance of offers and the latest mobile and internet banking services, according to the study’s fundings.
Caspar Tearle at JD Power and Associates said: “Despite growing public scrutiny of banks for overcharging practices and account fees, it’s interesting to note that nearly 75 per cent of customers would still recommend their bank to others.”
Figures showed that 45 per cent of these customers had recommended their bank in the past 12 months, he added.
A recent This is Money poll revealed that 65 per cent of respondents said that they were happy with their bank.
