Halifax sets up dormant accounts service

Halifax announced today that it will be reuniting customers with money held in lost or forgotten-about bank accounts.

It is estimated that a total of £44 million is being held in so-called ‘dormant’ accounts.

Around 20,000 of its customers will be written to, with the savings bank estimating that these customers hold around £40 million of the total.

Halifax have also set up a website, halifaxlocateaccounts.co.uk, where customers can fill in and submit an online enquiry form to find out about dormant accounts that might be retrieved.

Mike Regnier, head of savings at Halifax, said that “the response to our campaign to reunite customers with their funds has been very encouraging, and we believe these next steps in the process will help more customers track down their money”.

An advertising campaign is scheduled to run in the press next week, to raise public awareness of the scheme by acting as a ‘memory-jogger’ for customers.

The bank is currently the only one in the UK to carry a dormant accounts reunification service.

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